Resume

Experience

Red Hat Team Lead & KCS Coach
North America Partner TAMs June 2019 – Present

Serve as primary technical escalation point for Red Hat Partners, advocating across engineering and support organizations to ensure SLA compliance
Collaborate with Product Engineering to develop solutions for software bugs identified in Partner support cases
Build and maintain scripts that parse Red Hat Insights and OpenShift must-gather data, adopted by TAMs and Support engineers across North America
Contribute fixes to upstream OpenShift repositories including must-gather, machine-config-operator, and installer
Lead bi-weekly OpenShift Sync-Up Call for North America TAMs, OpenShift Support, and Solution Architects
Develop training materials and custom troubleshooting scripts enabling Partners to independently diagnose OpenShift clusters
Write KCS articles documenting known issues and resolutions for Customer and Partner support cases
Volunteer for the Red Hat Accelerator Program, delivering monthly TAM Talk sessions on OpenShift, Ansible, and RHEL

Nicklaus Children’s Health System Mission-critical Linux infrastructure in a healthcare environment 2013 – 2019

Maintained mission-critical Linux infrastructure at required 99.999% uptime in a regulated healthcare environment
Deployed and managed Red Hat Satellite 6 for server deployment, patching, and proactive issue identification via Red Hat Insights
Automated server provisioning, patch management, and security remediation via Ansible Tower; created custom Ansible Roles in collaboration with Application Analysts
Designed and administered MariaDB Galera Cluster providing High Availability, replacing multiple standalone database servers at no additional cost
Built custom containerized solution using Ansible to discover expiring TLS certificates and automatically create ServiceNow tickets
Deployed Zabbix monitoring with custom templates for Galera, teamd, RAID, and system service monitoring
Introduced GitLab CE with CI/CD pipelines to build, test, and deploy custom containers
Authored compliance policies for monitoring, security patching, and remediation aligned with healthcare regulatory requirements

Prestige Cruise Holdings VMware and Citrix infrastructure for global cruise line operations 2010 – 2013

Provided 24/7 support for 550+ users across 4 offices and remote VMware environments aboard 5 cruise ships
Supported 40+ ESXi Hosts, 20 XenServer Hosts, 60 physical and 200 virtual servers running Windows Server and Ubuntu and Red Hat Enterprise Linux
Designed and implemented a VMware virtualization solution across four cruise ships, migrating 20+ physical servers per ship to virtual infrastructure
Designed and implemented full VMware and Citrix environment in 3 months under hardware constraints; converted 80+ production Windows servers to VMs
Collaborated with auditors to achieve PCI and SOX compliance

Red Hat OpenShift Container Platform, Red Hat Enterprise Linux / CoreOS, Container Native Virtualization, VMware, Nutanix, AWS, Oracle Cloud

Red Hat ID: 160-029-575

Red Hat